All orders are carefully processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Please note that processing times may be extended during busy periods, product launches, or pre-order sales.
Shipping Destinations
We currently ship to:
The Netherlands
European Union countries
Selected international destinations
If your country is not available at checkout, please contact us before placing your order.
Shipping Methods & Delivery Times
Estimated delivery times begin once your order has been shipped and may vary depending on the destination:
Netherlands: 1–3 business days
European Union: 3–7 business days
International: 7–14 business days
Delivery times are estimates and may be affected by external factors such as customs procedures, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your location and selected shipping method.
Any customs duties, import taxes, or additional fees for international orders are the responsibility of the customer.
Tracking Your Order
All orders are shipped with tracking. Once your order is dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to become active.
Incorrect Address
Customers are responsible for providing accurate shipping details.
Hjjij & Co is not responsible for delays, failed deliveries, or lost parcels due to incorrect or incomplete addresses provided at checkout.
If a parcel is returned to us due to an incorrect address, reshipping costs will be charged to the customer.
Delayed or Lost Shipments
While we do our best to ensure timely delivery, Hjjij & Co cannot be held responsible for delays caused by shipping carriers or customs authorities.
If your order appears to be lost in transit, please contact us and we will assist you in opening an investigation with the carrier. Please note that investigations may take several business days.
Damaged Packages
If your order arrives damaged, please notify us within 48 hours of delivery by contacting info@hjjij.co and include clear photos of the damaged packaging and item(s). We will review the case and provide a suitable solution.
Pre-Orders
Items purchased as pre-orders will be shipped according to the timeline stated on the product page. If your order contains both pre-order and in-stock items, the entire order may be shipped once all items are available, unless stated otherwise.
Contact
For any shipping-related questions, please contact us at info@hjjij.co.
